Terms of Service
Defines account rules and dispute resolution. Privacy policy covers data handling; terms cover account conduct and platform rules.
LEGAL REFERENCE
Your Data. Your Control. Our Commitment.
We built pgpaus around your privacy. Every account detail, payment record and gaming session stays encrypted and protected. This policy shows exactly how we handle your information —...
Data EncryptedQRIS ProtectedAccount SecurePayment PrivateYour Rights Clear
What We Collect and Why
When you open an account with pgpaus, we collect your name, email, phone number and payment details to verify your identity and process transactions. We also track your gaming activity, session logs and account balance to maintain platform security and comply with local regulations in supported regions. Your data is stored on encrypted servers and shared only with payment processors and regulatory
bodies where required by law. We never sell your information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Questions? We're Here.
Have concerns about how we handle your data? Reach out directly. Our support team responds within 24 hours and can walk you through any part of this policy.
Email Support
Send privacy questions to [email protected]. We'll confirm receipt and provide a detailed response within one business day.
Live Chat
Open the chat widget in your account dashboard. Our team can clarify policy details and help you manage your privacy settings in real time.
Account Settings
Review and update your personal data, communication preferences and data-sharing choices directly from your pgpaus dashboard anytime.
PLATFORM TRUST SIGNALS
How We Earn Your Trust
Privacy isn't a checkbox for us — it's built into every system. We audit our data practices quarterly, encrypt all payment flows and keep your account locked behind multi-factor authentication by default.
Quarterly Audits
Third-party security firms review our data handling and encryption protocols every quarter. Results are logged and shared with regulators in supported regions.
End-to-End Encryption
Your payment details and personal information travel through encrypted channels. Even our staff cannot see your raw data without explicit audit authorization.
Multi-Factor Auth
Every account is protected by two-factor authentication by default. You control whether to use SMS, email or authenticator apps for login verification.
Transparent Logging
We maintain detailed logs of who accesses your account and when. You can review login history and active sessions from your dashboard at any time.
Compliance Ready
pgpaus meets data protection standards for Indonesia and Southeast Asia. We comply with local payment regulations and respond to lawful data requests with proper documentation.
Data Retention Limits
We keep your account data only as long as needed. Closed accounts are anonymized after 90 days unless legal holds or disputes require longer retention.
PLATFORM COMPARISON
Consistency Across Our Policies
This privacy policy aligns with our terms of service and responsible account practices. All pgpaus policies share the same core principle: your data belongs to you.
Cookie Policy
Explains how we use cookies and tracking pixels. You can disable non-essential cookies from your account settings without losing core functionality.
Payment Security
Details how DANA, OVO, GoPay and QRIS transactions are protected. Complements this policy by focusing on transaction-specific safeguards.
Account Closure
Outlines the process for closing your account and requesting data deletion. Tied to this policy's data retention section for full clarity.
Dispute Resolution
Covers how we handle account disputes and data-related complaints. Works alongside this policy to ensure fair resolution of privacy concerns.
Regulatory Compliance
Summarizes how pgpaus meets Indonesia and regional data protection laws. Referenced throughout this policy for jurisdiction-specific details.
Third-Party Integrations
Lists payment processors, analytics tools and security vendors we partner with. Each partner signs data protection agreements aligned with this policy.
SERVICE CONTEXT
What Defines Our Privacy Approach
We've shaped pgpaus around six core privacy principles. Each one reflects how we think about your account, your data and your rights as a player in Indonesia.
Minimal Collection
We ask for only the information needed to verify your...
Transparent Use
Every piece of data we collect has a clear purpose...
Secure Storage
Your data lives on encrypted servers in data centres that...
Your Control
You can update your personal details, download your data or...
No Selling
We never sell your information to advertisers, brokers or third...
Regular Review
We audit our privacy practices quarterly and update this policy...
Privacy Questions Answered
Your account data is anonymized 90 days after closure. Payment records are kept for seven years to comply with Indonesian financial regulations. You can request earlier deletion unless a dispute or legal hold applies.
DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full card numbers or wallet credentials. Payment processors handle sensitive data; we store only transaction IDs and amounts.
Yes. Go to Account Settings > Privacy > Download My Data. We'll compile your profile, transaction history and gaming logs into a file and email it within 14 days.
Only authorized pgpaus staff can access your data, and only for account support, fraud prevention or regulatory compliance. All access is logged and audited quarterly by third-party security firms.
We use essential cookies for login and session management. Non-essential cookies for analytics are optional. You can disable them in Account Settings > Privacy > Cookie Preferences without losing core features.
Report it immediately to [email protected]. We investigate within 24 hours and notify affected users within 72 hours if personal data is compromised. We also notify regulators where required.
Gaming logs are kept for three years for account verification and dispute resolution. After three years, logs are deleted unless a dispute or investigation requires longer retention.